Forms and your inbox

A Form section lets visitors send you a message, like a question or a quote request, with photos if you like. Every message is saved in your Inbox and emailed to you, so nothing gets lost in a spam filter. The inbox is included in every plan.

Add a form

1. Open Pages and choose a page, often Contact.
2. On the Content tab, click Add a section and pick Form.
3. Fill in the Heading and Intro.
4. Give it a Form name, like "Quote request". It labels these messages in your inbox, so you can tell your forms apart.
5. Publish. See Publish your changes.

There's nothing else to connect. The form sends messages to us, and we send them on to you.

Ask what you need

• Ask for phone number adds a phone box.
• Ask what they need help with adds a menu of Topic choices you write, like "Patios" or "Lawn care".
• More questions adds your own questions, like a project address, a start date or a budget. Pick an Answer type for each one, and turn on Required for the ones people must answer.
• Let people attach photos allows up to 5 photos. Large phone photos are made smaller before they're sent, so they arrive quickly.
• Consent checkbox adds a box visitors must tick, like "I agree to be contacted about my request." Leave it empty for no checkbox.
• Thank-you message is what visitors see after they send.

Visitors get a short email confirming that their message arrived. If they reply to it, the reply comes to you.

Read your messages

You get an email for each new message. Click Reply in your email program to answer the person directly. The email also has links to any photos.

To see every message in one place, click Inbox in the left menu of the editor. The number next to it shows unread messages.

1. Click a message to open it. You'll see their answers, their message and their photos.
2. Click Reply by email or Call to get back to them.
3. Click Mark as done when it's handled. It moves to the Done folder. Move back to inbox brings it back.

Spam

Forms have built-in spam protection, so most junk never reaches you. Messages that look like spam (for example, ones stuffed with web links) go to the Spam folder and aren't emailed to you. If a real message ends up there, open it and click Not spam. If spam gets through, open it and click This is spam.

Messages from your Spanish pages

If your site is also shown in Spanish, messages from the Spanish pages arrive with your questions and choices in English, so they read the same as the rest. The visitor's own message is as they wrote it, and it's marked as sent from your Spanish pages.