[{"data":1,"prerenderedAt":290},["ShallowReactive",2],{"help-\u002Fhelp\u002Fmade-to-order":3,"help-related-\u002Fhelp\u002Fmade-to-order":262},{"id":4,"title":5,"body":6,"category":250,"description":251,"extension":252,"meta":253,"navigation":254,"order":255,"path":256,"product":257,"seo":258,"stem":259,"updated":260,"__hash__":261},"help\u002Fhelp\u002Fmade-to-order.md","Made to order and files to download",{"type":7,"value":8,"toc":240},"minimark",[9,13,18,73,88,92,107,110,114,124,131,135,145,163,166,170,180,224,230,234],[10,11,12],"p",{},"Some things you make for one customer: an engraved gift, a custom cake, a portrait, a song, a garden plan. Your online store can ask them what you need to know before they pay, tell them when it'll be ready, let them approve a proof, and send them the finished files to download.",[14,15,17],"h2",{"id":16},"ask-questions-before-they-buy","Ask questions before they buy",[19,20,21,30,41,62],"ol",{},[22,23,24,25,29],"li",{},"Open ",[26,27,28],"strong",{},"Lists › Products"," and pick the product.",[22,31,32,33,36,37,40],{},"Under ",[26,34,35],{},"Questions for the customer",", click ",[26,38,39],{},"Add question",".",[22,42,43,44,47,48,51,52,51,55,58,59,40],{},"Write the question, like \"Name to engrave\", and pick the ",[26,45,46],{},"Answer type",": ",[26,49,50],{},"Short",", ",[26,53,54],{},"Long",[26,56,57],{},"Choice"," (type the choices separated by commas) or ",[26,60,61],{},"Date",[22,63,64,65,68,69,72],{},"Turn on ",[26,66,67],{},"Required"," if they must answer. For short and long answers you can set the ",[26,70,71],{},"Longest answer",": \"4,000 letters\" is room for song lyrics or a letter.",[10,74,75,76,79,80,83,84,87],{},"The questions show on the product's page, above ",[26,77,78],{},"Add to cart",". Their answers are in the order on your ",[26,81,82],{},"Store"," screen and in your \"New order\" email. Long answers have a ",[26,85,86],{},"Copy"," button.",[14,89,91],{"id":90},"offer-more-choices-and-extras","Offer more choices and extras",[93,94,95,101],"ul",{},[22,96,97,100],{},[26,98,99],{},"More choices"," is for something else they pick, like a style or a color, on top of the first choices (like a size). Each choice can cost more: type the extra cost, like 5.00.",[22,102,103,106],{},[26,104,105],{},"Extras"," are things they tick to add, like gift wrap or rush delivery. Give each one its cost.",[10,108,109],{},"The price on the product's page adds up what they pick, and the cart lists it.",[14,111,113],{"id":112},"say-how-long-it-takes","Say how long it takes",[10,115,116,117,120,121,123],{},"Set ",[26,118,119],{},"Made to order"," to how many days you need. The product's page says \"Made to order: ready in 3 days\", and each order shows the day it's due on your ",[26,122,82],{}," screen (in red once it's late).",[10,125,126,127,130],{},"For rush delivery, add an extra like \"Ready in 1 day\" with its cost, and set its ",[26,128,129],{},"Makes it ready in"," to 1 day. Orders with it are due sooner.",[14,132,134],{"id":133},"send-files-to-download","Send files to download",[10,136,116,137,140,141,144],{},[26,138,139],{},"How customers get it"," to ",[26,142,143],{},"Files to download",". Then either:",[93,146,147,157],{},[22,148,149,152,153,156],{},[26,150,151],{},"Upload the files now"," under ",[26,154,155],{},"Files sent when they pay",", for things that are the same for everyone, like a printable planner. Customers get a download link right after they pay.",[22,158,159,162],{},[26,160,161],{},"Leave it empty"," for things you make for each customer. You send their files from the order when they're ready.",[10,164,165],{},"Files can be up to 500 MB each, so videos are fine. We keep them on our servers, not on your site.",[14,167,169],{"id":168},"send-a-proof-then-the-finished-files","Send a proof, then the finished files",[10,171,172,173,175,176,179],{},"Open the order on your ",[26,174,82],{}," screen. Under ",[26,177,178],{},"Making it",":",[19,181,182,192,213],{},[22,183,184,185,188,189,40],{},"Click ",[26,186,187],{},"Start making it"," if you want the order marked ",[26,190,191],{},"In progress",[22,193,184,194,197,198,201,202,205,206,209,210,212],{},[26,195,196],{},"Send a proof",", upload a preview (a short clip, a draft, a low-resolution picture) and add a note. The customer gets an email with a link to their order page, where they can listen, watch or look, and then ",[26,199,200],{},"Approve it"," or ",[26,203,204],{},"Ask for a change",". You get an email either way, and the order shows ",[26,207,208],{},"Approved",", or their change and ",[26,211,191],{}," again.",[22,214,215,216,219,220,223],{},"When it's finished, click ",[26,217,218],{},"Send the finished files",", upload them and add a note. The order is ",[26,221,222],{},"Delivered",", and the customer gets an email to download them. Downloads work for 90 days.",[10,225,226,229],{},[26,227,228],{},"Write to the customer"," sends them a message about their order at any time. They can answer on their order page or by replying to the email.",[14,231,233],{"id":232},"the-customers-order-page","The customer's order page",[10,235,236,237,40],{},"Every order with questions, a due date or files has its own page on your site, linked from each email. It shows what they told you, when it's due, the proof, their files and your messages. Only someone with the link can see it. To share it again, open the order and click ",[26,238,239],{},"Copy the link",{"title":241,"searchDepth":242,"depth":242,"links":243},"",2,[244,245,246,247,248,249],{"id":16,"depth":242,"text":17},{"id":90,"depth":242,"text":91},{"id":112,"depth":242,"text":113},{"id":133,"depth":242,"text":134},{"id":168,"depth":242,"text":169},{"id":232,"depth":242,"text":233},"Integrations","Ask customers questions before they buy, offer extras like rush delivery, send a proof to approve, and deliver files they download.","md",{},true,124,"\u002Fhelp\u002Fmade-to-order","sites",{"title":5,"description":251},"help\u002Fmade-to-order",null,"1vMtawTJ9EyDxarXcpLvIvQqu_Te1MBaUugGedMwQKU",[263,266,269,272,275,278,281,284,287],{"path":264,"title":265},"\u002Fhelp\u002Fadd-a-video","Add a video",{"path":267,"title":268},"\u002Fhelp\u002Fadd-audio","Add a podcast or audio",{"path":270,"title":271},"\u002Fhelp\u002Fadd-social-posts","Show Facebook and Instagram posts",{"path":273,"title":274},"\u002Fhelp\u002Fadd-embed-code","Add embed code, or write your own",{"path":276,"title":277},"\u002Fhelp\u002Fconnect-booking","Connect a booking calendar",{"path":279,"title":280},"\u002Fhelp\u002Fonline-store","Sell products with the online store",{"path":282,"title":283},"\u002Fhelp\u002Fstore-orders","Store orders",{"path":285,"title":286},"\u002Fhelp\u002Fonline-ordering","Add online ordering buttons",{"path":288,"title":289},"\u002Fhelp\u002Fsite-services","Visitor stats and site services",1793740287111]