[{"data":1,"prerenderedAt":441},["ShallowReactive",2],{"help-\u002Fhelp\u002Fask-for-reviews":3,"help-related-\u002Fhelp\u002Fask-for-reviews":384},{"id":4,"title":5,"body":6,"category":372,"description":373,"extension":374,"meta":375,"navigation":376,"order":377,"path":378,"product":379,"seo":380,"stem":381,"updated":382,"__hash__":383},"help\u002Fhelp\u002Fask-for-reviews.md","Ask customers for reviews",{"type":7,"value":8,"toc":360},"minimark",[9,26,31,46,69,82,85,89,96,125,138,142,159,192,209,217,221,237,241,248,255,258,262,290,294,325,332,336,343],[10,11,12,13,17,18,21,22,25],"p",{},"Most happy customers would leave a review if someone asked. Your site can ask for you: after an appointment, when you mark a lead ",[14,15,16],"strong",{},"Won",", or when you mark an order ",[14,19,20],{},"Done",", the customer gets one short email from your business with a button to your review page. You choose whether each one goes out on its own or only when you click ",[14,23,24],{},"Ask for a review",".",[27,28,30],"h2",{"id":29},"a-business-with-no-website-takes-its-own-reviews","A business with no website takes its own reviews",[10,32,33,34,37,38,41,42,45],{},"If your business has no website, you don't need a review link to start. The button in the email opens ",[14,35,36],{},"your own review page",", where the customer picks 1 to 5 stars, adds their name and writes a few words. The same form is on your booking page, and you can paste it onto your own website from ",[14,39,40],{},"Embed"," (",[14,43,44],{},"Customer reviews",").",[10,47,48,49,52,53,56,57,60,61,64,65,68],{},"Each review waits in ",[14,50,51],{},"Reviews",", under ",[14,54,55],{},"Reviews from your customers",", until you've read it. Click ",[14,58,59],{},"Show on my page"," to publish it, ",[14,62,63],{},"Hide"," to take it down again, or ",[14,66,67],{},"Delete",". You get an email when one arrives. Hide spam and anything that isn't about your business, but show the honest ones, including the critical ones: a page with only five-star reviews can mislead people, and it's what the FTC's rule on filtered reviews is about. Everyone gets the same form, whatever their rating.",[10,70,71,74,75,78,79,81],{},[14,72,73],{},"Google is optional."," If you also collect reviews on Google, paste your Google review link into ",[14,76,77],{},"Business info",". The email then has a second, quieter line, \"Prefer Google? Review us there instead.\", and so does your review page. It isn't part of the form you paste onto your own website. Without a link, nobody is sent to Google. The QR code on the ",[14,80,51],{}," screen opens your own review page.",[10,83,84],{},"Each customer can write one review for each request. The rest of this page, from here, applies to both kinds of business.",[27,86,88],{"id":87},"before-you-start-your-review-link-a-website","Before you start: your review link (a website)",[10,90,91,92,95],{},"A site's requests send people to your ",[14,93,94],{},"Leave-a-review link",", so it has to be set and published first.",[97,98,99,107,119],"ol",{},[100,101,102,103,106],"li",{},"In your Google Business Profile, choose ",[14,104,105],{},"Ask for reviews"," and copy the link it gives you.",[100,108,109,110,112,113,115,116,25],{},"In the editor, click ",[14,111,77],{}," in the left menu, and paste it into ",[14,114,94],{}," under ",[14,117,118],{},"Social links",[100,120,121,122,25],{},"Click ",[14,123,124],{},"Publish",[10,126,121,127,129,130,133,134,25],{},[14,128,51],{}," in the left menu: ",[14,131,132],{},"Your review link"," shows the link requests will use, or tells you it's missing. The link can go to Google, Facebook, Yelp or anywhere else you collect reviews. See ",[135,136,51],"a",{"href":137},"\u002Fhelp\u002Freviews#ask-customers-for-a-review",[27,139,141],{"id":140},"choose-when-to-ask","Choose when to ask",[10,143,144,145,52,147,150,151,154,155,158],{},"In ",[14,146,51],{},[14,148,149],{},"When to ask",", each kind of request is ",[14,152,153],{},"Automatic"," or ",[14,156,157],{},"Button only",":",[160,161,162,168,180],"ul",{},[100,163,164,167],{},[14,165,166],{},"After an appointment",": the morning after a booking ends. Never after a no-show or a cancellation, and not for event sign-ups.",[100,169,170,173,174,176,177,25],{},[14,171,172],{},"When you mark a lead Won",": the next morning, when you set a message's stage to ",[14,175,16],{}," in your ",[14,178,179],{},"Inbox",[100,181,182,185,186,188,189,25],{},[14,183,184],{},"When you mark an order Done",": the next morning, when you mark an order ",[14,187,20],{}," in ",[14,190,191],{},"Store",[10,193,194,196,197,200,201,204,205,208],{},[14,195,153],{}," requests go out at 10am on your business's clock the next morning. They're listed under ",[14,198,199],{},"Requests"," as ",[14,202,203],{},"Scheduled"," until then, and ",[14,206,207],{},"Don't send"," stops one. If the appointment is canceled, the lead is no longer Won or the order is refunded before then, it doesn't go.",[10,210,211,213,214,216],{},[14,212,157],{}," is how every site starts: nothing goes out until you click ",[14,215,24],{}," yourself.",[27,218,220],{"id":219},"ask-one-customer","Ask one customer",[10,222,223,224,226,227,230,231,233,234,236],{},"Open a message in ",[14,225,179],{},", a booking in ",[14,228,229],{},"Bookings"," or an order in ",[14,232,191],{},", and click ",[14,235,24],{},". The email goes right away, whichever setting you chose. If it can't go, you're told why: they were asked in the last 90 days, they asked not to be, there's no email address, or (for a site) your review link isn't published yet.",[27,238,240],{"id":239},"the-email","The email",[10,242,243,188,245,247],{},[14,244,240],{},[14,246,51],{}," shows the request in the preview on the right, in English and Spanish. Customers who booked or wrote to you on your Spanish pages get it in Spanish.",[10,249,250,251,254],{},"It comes from your business's name, and replies come to you. It thanks them, asks for a review in a sentence, and has one ",[14,252,253],{},"Leave a review"," button. Every customer gets the same email.",[10,256,257],{},"There's no star rating or \"Were you happy?\" question first, on purpose. Asking only happy customers for reviews (called review gating) is against Google's rules, and the FTC's 2024 rule on fake and misleading reviews bans it too. A business caught doing it can lose its reviews or be fined. Asking everyone keeps your reviews honest, and honest reviews are the ones people trust.",[27,259,261],{"id":260},"reminders-and-limits","Reminders and limits",[160,263,264,270,276],{},[100,265,266,269],{},[14,267,268],{},"One reminder."," If they haven't clicked after 5 days, they get one short reminder. Never more.",[100,271,272,275],{},[14,273,274],{},"Never the same person twice in 90 days",", however many times they book or order.",[100,277,278,281,282,285,286,25],{},[14,279,280],{},"A stop link."," Every request ends with ",[14,283,284],{},"Don't send me review requests",". Anyone who uses it never gets another request from you. It doesn't take them off your ",[135,287,289],{"href":288},"\u002Fhelp\u002Fcontacts-list","email list",[27,291,293],{"id":292},"see-how-its-going","See how it's going",[10,295,296,297,299,300,302,303,302,306,154,309,312,313,316,317,319,320,324],{},"Under ",[14,298,199],{},", each one shows who it went to, what it was for and where it stands: ",[14,301,203],{},", ",[14,304,305],{},"Sent",[14,307,308],{},"Reminded",[14,310,311],{},"Clicked",". At the top, ",[14,314,315],{},"Asked"," and ",[14,318,311],{}," count the last 30 days. Your ",[135,321,323],{"href":322},"\u002Fhelp\u002Fmonthly-report","monthly report"," says the same for last month, like \"Asked 8 customers for a review; 3 clicked through.\"",[10,326,327,329,330,25],{},[14,328,311],{}," means they opened your review page. For a site, whether they wrote a review is up to them, and Google doesn't tell us: you'll see new reviews on your Google Business Profile. A business with no website sees the reviews themselves, under ",[14,331,55],{},[27,333,335],{"id":334},"what-it-costs","What it costs",[10,337,338,339,25],{},"Review requests come with the Business plan or the Review requests add-on ($3 a month). Without either, you can set them up, but none are sent. See ",[135,340,342],{"href":341},"\u002Fhelp\u002Fbusiness-plan","The Business plan",[10,344,345,346,302,349,302,353,302,356,25],{},"Related: ",[135,347,51],{"href":348},"\u002Fhelp\u002Freviews",[135,350,352],{"href":351},"\u002Fhelp\u002Ffollow-up-leads","Follow up on leads",[135,354,229],{"href":355},"\u002Fhelp\u002Fbookings",[135,357,359],{"href":358},"\u002Fhelp\u002Fstore-orders","Store orders",{"title":361,"searchDepth":362,"depth":362,"links":363},"",2,[364,365,366,367,368,369,370,371],{"id":29,"depth":362,"text":30},{"id":87,"depth":362,"text":88},{"id":140,"depth":362,"text":141},{"id":219,"depth":362,"text":220},{"id":239,"depth":362,"text":240},{"id":260,"depth":362,"text":261},{"id":292,"depth":362,"text":293},{"id":334,"depth":362,"text":335},"Editing your site","Email customers a short request for a review after an appointment, a won job or an order, by a button or on its own, and see who clicked.","md",{},true,72.5,"\u002Fhelp\u002Fask-for-reviews","business",{"title":5,"description":373},"help\u002Fask-for-reviews",null,"ht8CV-7tKGwuxMA53uMUL952M4haEA2Dm3FhtFHi2q4",[385,388,389,392,395,397,400,403,406,409,412,414,417,420,423,426,429,432,435,438],{"path":386,"title":387},"\u002Fhelp\u002Fforms-and-inbox","Forms and your inbox",{"path":351,"title":352},{"path":390,"title":391},"\u002Fhelp\u002Fimport-a-form","Bring in a form you already use",{"path":393,"title":394},"\u002Fhelp\u002Fcustomers","Customers",{"path":288,"title":396},"Your email list",{"path":398,"title":399},"\u002Fhelp\u002Fsend-a-newsletter","Send a newsletter",{"path":401,"title":402},"\u002Fhelp\u002Frequest-a-payment","Request a payment or send an invoice",{"path":404,"title":405},"\u002Fhelp\u002Fsigned-forms-and-waivers","Signed forms and waivers",{"path":407,"title":408},"\u002Fhelp\u002Fclass-packs","Class packs",{"path":410,"title":411},"\u002Fhelp\u002Fask-us-chat","Ask us chat",{"path":355,"title":413},"Take bookings on your site",{"path":415,"title":416},"\u002Fhelp\u002Fcheck-in","Check people in with a QR code",{"path":418,"title":419},"\u002Fhelp\u002Fgift-cards-and-coupons","Gift cards and coupons with a QR code",{"path":421,"title":422},"\u002Fhelp\u002Fto-dos","Keep your team's to-dos in one list",{"path":424,"title":425},"\u002Fhelp\u002Fbusiness-without-a-website","Take bookings without a website",{"path":427,"title":428},"\u002Fhelp\u002Freservations","Take restaurant reservations on your site",{"path":430,"title":431},"\u002Fhelp\u002Fbooking-calendar","Connect your calendar to bookings",{"path":433,"title":434},"\u002Fhelp\u002Ftake-payments","Take payments with payment links",{"path":436,"title":437},"\u002Fhelp\u002Fconnect-stripe","Turn on the online store and connect Stripe",{"path":439,"title":440},"\u002Fhelp\u002Fnewsletter-signup","Add a newsletter signup",1793740287279]